Shipping policy

Shipping Policy

Thank you for shopping at VelvetVein. We are committed to delivering your orders of Skirts, Pants, and T-Shirts in a timely and professional manner. Please review our shipping policy below.

Shipping Method

We offer one standard shipping option for all orders. This method is reliable and ensures your items are handled with care throughout transit.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.

Shipping Time

Standard shipping typically takes 5–10 business days for delivery, depending on your location. Delivery times are estimates and not guaranteed, as they may be affected by factors beyond our control, such as customs delays or weather conditions.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the weight of your order. Please note that free shipping is not available for any orders. The exact shipping cost will be displayed before you complete your purchase.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your package’s journey. Please note that we do not provide a user account system; all tracking details will be sent directly to your email.

Delivery Address

Please ensure your shipping address is accurate and complete at the time of purchase. VelvetVein is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If you need to update your address after placing an order, please contact us immediately at [email protected].

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please reach out to our support team at [email protected] within 7 days of the expected delivery date. We will assist you in resolving the issue, including filing a claim with the carrier if necessary.

International Shipping

We currently ship to select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Please check your local customs policies before placing an order.

Contact Us

If you have any questions about our shipping policy, please email us at [email protected]. We are here to help.